Ship Inc.

- or -

CALL
800-870-1233

Frequently Asked Questions

When should I use Ship Inc?
When your item weighs more than 150 lbs for ground freight, you will usually save on freight costs vs. parcel service providers at this weight. You should use our service at 75 lbs and above for most airfreight shipments when comparing to parcel service providers. If your shipment weighs more than 3,000 lbs, you may want to use our Partial Truckload service to save additionally on freight cost. Usually truckloads are for freight exceeding 10,000 lbs.

What happens if my shipment isn't ready when the driver comes?
Most likely the driver will not be able to wait, and he will have to come back later, or the next day. This can incur attempted pickup charges and may slow down the transit time of your shipment. What if I don’t know the exact weight of my freight? If the weight or class disclosed on the bill of lading is not accurate, you will be liable for the full shipment charges based on the reweighed weight amount and re-classed freight class.

What is the claims process?
Claims are handled directly between the shipper, consignee and the carrier. Ship Inc is not involved in the claims process. Claims with the carrier should be filed within 10 days of delivery. The claimant should only file for loss or damage on the product which was shipped. ALWAYS be as concise as possible in noting specific damage on the delivery receipt. Ship Inc will internally pay up to $200 on damaged freight towards the replacement value of damaged freight if the freight was packaged correctly and is not used merchandise.

Are transit times guaranteed?
No. At Ship Inc, we feel the guaranteed service that is offered at a premium price is not in the shippers’ best interest from a financial standpoint. Guaranteed service can be offered on a case by case basis.

Do I call the carrier after scheduling with Ship Inc?
No. We take care of all pickup and delivery scheduling for you. This is part of the service we offer to save you time and money.

What should I do with the Bill of Lading?
All parties involved should have a copy of the Bill of Lading (buyer, seller and carrier). It is vital that the Bill of lading be printed, signed, and given to the driver at the time of pickup to ensure your freight is billed correctly. If the Ship Inc BOL is not given to the driver at the time of pickup, we cannot be liable for freight charges and costs incurred for that shipment.

How should I package my shipments?
Please box, crate or stack on pallets securely to prevent damage. Secure cartons to the pallet with banding or shrink wrap. Improper packaging may void the carrier's liability for damage. Stack cartons squarely on the skid with no overhang. Be sure the top surface is flat. Labels must be placed on every piece or package. Can I schedule a shipment and have it picked up on the same day? Yes. Please try to schedule your pickups early enough in the day to allow drivers to pickup your freight on their normal routes. Noon is usually a good time to remember. NOTE: Most pickups occur in the afternoons. If it is past the normal pickup time for your area, you might incur an additional "special pickup" charge or be delayed for pickup until the next day.

What is an NMFC number?
This is a number that identifies the product you are shipping. This allows carriers to instantly know the approximate amount of space your freight will take up on their trucks. The National Motor Freight Association assigns a freight class to each NMFC number and your rates are determined accordingly. Make sure the correct NMFC # is on each Bill of Lading in order to avoid re-classification, which can result in a change in charges for that shipment.

What if my items are fragile?
When shipping personal or fragile items, it is best to consult a Ship Inc customer service representative at 800-870-1233. Freight carriers can move personal items but they will only offer up to .10 cents per pound as insurance on your freight. Most carriers are NOT recommended for shipping costly fragile items, thus we hope you’ll call us for help.

Do fees apply for residential service?
Yes. This also includes home based businesses and any other property in a residential zone such as schools, colleges, and churches located in residential zones. If a driver is required to go inside (beyond the front door or loading dock) to pickup or deliver a shipment, additional fees may be applied.

When the shipping or receiving address does not have a loading dock, manual loading or unloading is necessary. A liftgate is a hydraulic lift at the back of the truck that can raise and lower a shipment from the ground to the truck. Additional fees apply for this service.

What if a carrier sends me a bill directly?
Simply call customer service at 800-870-1233 and fax a copy of the bill you received to 801-964-0508. This usually occurs when the SHIP INC BOL is not used. To prevent future problems, please make sure that the shipper gives the driver a copy of the SHIP INC BOL for every shipment.

What is dimensional weight?
Dimensional weight is a standard formula used throughout the freight industry that considers a package's density. Transportation charges are based on the gross weight of the shipment or the dimensional weight of the shipment; whichever is greater. When entering information for a quote or shipment, dimensions must be accurate.

How should I package my freight?
Use the manufactures’ original packaging when possible. It is vital to package your freight correctly to prevent damage. Box, Crate, and palletize freight when possible to ensure the safety of your package. Remember that your freight will be loaded with a forklift and can be put with other raw merchandise.

| |